Customer Service?

[AppleJacks]

I have decided that I will never order from CP-E directly ever again. I placed an order for an Excel Nano SRI on Friday April 15th. Never before have I had a vendor that does not process an order that day or the next business day. So, not hearing from CP-E all day Monday because I am curious and a little impatient I sent them an email through the website.

Usually I would post emails from vendors but they have a disclaimer saying these emails are confidential. So basically I find out their order processing person has been out sick for the last 2 days, I say ok and apologize for being impatient. I get an email April 19th saying my order will ship tomorrow.

Wednesday April 20th arrives and I get my invoice, that is SUPPOSED TO have a tracking number on it. Friday April 22nd rolls around and I decide to check and see where the intake is lo and behold there is NO tracking number on the invoice. WTF? So I replied to jadams@cp-e.com politely asking for the tracking number. I still, 2 business days later, have not heard back.

Right now I am thinking maybe the order processing person was high as shit on 4/20 because here we are April 26th, 7 full business days after I placed my order, and my account still hasn't been billed and I have no tracking number.

I have been extremely polite to all the folks at CP-E in my emails, but 7 business days and my account hasn't even been billed yet. I understand you are a small company but so is CorkSport and they manage to get me my parts in a timely manner. Even when what I want is out of stock, they email me, I reply, and it still gets processed that day.

I don't know what is going on over there, but I hope this is not the norm. As of right now I don't plan on making any future purchases of any CP-E products.

P.S. CP-E expect a phone call at about 11 or 12 your time tomorrow at which point all of this gets fixed.

[www.cp-e.com]

We are a small company and we get bogged down sometimes.

As far as order processing we DO NOT like to take peoples money before having the product ready to go out the door.

Inventory, order processing and so on between customers and wholesale vendors is hard to keep track of - therefore the slow updates on "in stock" items.

We are growing into our demands and while most of the time we are on top of it - it gets rough with holidays and people being out for personal reasons.

We try to provide the best customer service to everyone and please be patient with us as sometimes things get too heavy here.

[www.cp-e.com]

Thank you DarkSun

[triplejumper18]

Did the customer receive any emails from you between when he ordered on the 15th and the 26th?

[www.cp-e.com]

Our shipping and processing will sort it all out.

We communicate with all our customers and try to update them best as possible.