Hpfp core refund question

[Amazon]

Question:

Why is the core charge $395 when I can buy a brand new fuel pump from Mazda for $200?

[Ziggo]

Originally Posted by Amazon Question: Why is the core charge $395 when I can buy a brand new fuel pump from Mazda for $200?

I am pretty sure the $200 one is the in-tank pump. I think the HPFP is like $500-$600

[www.cp-e.com]

The Mazda MSRPs on those is actually $469.94
The common dealer MSRP on those is around 400$.

If we cannot get cores we need to be able to source pumps reliably. Also, if the pumps come in failed we need to do the legwork to get new ones and etc.

On a side note - PLEASE let us know where and how you get those for 200$ - that would be of huge help to us and community.

[Ziggo]

Originally Posted by www.cp-e.com The Mazda MSRPs on those is actually $469.94 The common dealer MSRP on those is around 400$. If we cannot get cores we need to be able to source pumps reliably. Also, if the pumps come in failed we need to do the legwork to get new ones and etc. On a side note - PLEASE let us know where and how you get those for 200$ - that would be of huge help to us and community.

I have wondered why you guys have not been scouring for sale threads and junkyards for cores. I wanted to keep my stock pump for a backup so I bought another stock one from somebody parting out a car for $80 to send in for the refund. If you guy are truly production limited by core returns I would guess you could justify investing a little in cores to get the production rate up.

[www.cp-e.com]

Originally Posted by Ziggo I have wondered why you guys have not been scouring for sale threads and junkyards for cores. I wanted to keep my stock pump for a backup so I bought another stock one from somebody parting out a car for $80 to send in for the refund.

These things are hard to source hence our heavy reliance on core exchanges.

Junk yards have been a pain to work with as shipping pumps with even a few drops of fuel in them ended up being a pain as well as making sure they are reliable and operational. Some sit on motors outside and exposed to the elements.

[doubleflusher]

Online mazda parts has 2 fuel pump options for the speed 3

Online Mazda Parts $190.79

and

Online Mazda Parts $157.70

Neither one is listed as the in-tank or HPFP

[www.cp-e.com]

Originally Posted by doubleflusher Online mazda parts has 2 fuel pump options for the speed 3 Online Mazda Parts $190.79 and Online Mazda Parts $157.70

Correct - In-tank pumps are around 200$.. High Pressure pumps are ~ 400$
I believe there are cali spec stuff as well as revisions and etc..

[Ziggo]

Originally Posted by www.cp-e.com These things are hard to source hence our heavy reliance on core exchanges. Junk yards have been a pain to work with as shipping pumps with even a few drops of fuel in them ended up being a pain as well as making sure they are reliable and operational. Some sit on motors outside and exposed to the elements.

Heh, give me $350 for my spare and I will send it right in. For a finders fee of $100/pump I will keep an eye out for you. You will get the money back when I buy those pistons/rods anyway.

[Amazon]

Originally Posted by doubleflusher Online mazda parts has 2 fuel pump options for the speed 3 Online Mazda Parts $190.79 and Online Mazda Parts $157.70 Neither one is listed as the in-tank or HPFP

I'm referring to this one for $200.64: Online Mazda Parts

[Whiteboy]

CP-E, what if I just want a brand new pump from you...not a rebuilt one. Is this an option? I don't like having rebuilt items that are sold as "New". I realize this will be more expensive for me.

[doubleflusher]

Originally Posted by White3265 CP-E, what if I just want a brand new pump from you...not a rebuilt one. Is this an option? I don't like having rebuilt items that are sold as "New". I realize this will be more expensive for me.

At what point are the pumps sold as "new"?

I don't see it.

[pzr2874]

Originally Posted by www.cp-e.com The HPFP is a very tricky thing to do a core exchange on. First off, a bit about our process here - we inspect and test every pump that comes in. Most of the time they pass just fine.. Then we go on to disassemble, process, mill and rebuild the pumps - once again run them through the test stand to ensure spec and ship back out. Indeed we need cores - otherwise if we were to pull solely from our suppliers of factory pumps then pricing would be in full. As far as core quality goes - We do not accept anything that has been tampered with. If there is evidence of after market internals, rough disassembly, and damage to the pump and solenoid - thats a failed core to us - as they say - garbage in, garbage out - we cannot work with damaged pumps to compromise on reliability and such. If you have a failed factory pump, that you have not touched - we will find out about it with testing. The way the pumps/solenoids fail renders them useless to us as cores. If you know its failed - it should be warrantied or serviced by Mazda first. There is a recall out on solenoids and TSBs on pumps. In short - we need working, factory pumps as cores. Its not different from engine programs -where you clearly cant send a motor in with a hole, crack or severely damaged sleeves and etc.

Then this is what your website should state instead of misdirecting ppl into thinking... "Hell, I have a failed pump in my car now.... Why not just buy a CP-e pump and then I get $375 0r $395 back... That's a deal."

Sorry, especially how pumps are in such high demand seems like bad business. Hell, if all you need is a working factory pumps to make YOUR pump... Shit.... I'll find a few and mail them to you to build.

Just sayin

Originally Posted by doubleflusher At what point are the pumps sold as "new"? I don't see it.

The CP-e pumps 2Flush... It doesn't state "HPFP rebuilt".

[Snyeed]

Do I get any update on my pump status? Or is it if the money never shows up I can assume shit weren't wrong?

I could have had my pump in working status but I was told I need to sent the pump in oem form which it was.

This is getting old cp-e.

[doubleflusher]

I'm not sure when the site was updated, but here is a copy pasta from the site...


"The pain of poor quality lasts long after the joy of a cheap price" Please note that there is a core charge of $395.00. Your original fuel pump must be returned within 45 days of delivery for this $395 to be refunded.

We accept MZR HPFP cores for a core refund. The pumps will be tested and inspected upon arrival and must meet spec in order to be accepted. Failed or out of spec pumps do not qualify for a core refund and will not be processed. To ensure a core refund, please check the following:

HPFP is an OEM Mazda part.
Solenoid and Pump are in factory spec working order, if not - See your Mazda dealer or service center for warranty/repair work. Failed pumps are not accepted.
Factory internals, springs and retainers are in the pump - we do not accept pumps that have been tampered with.
The pump is not damaged, fittings and threads are clean and undamaged, no stripped screws, cracked hats/retainers.
Solenoid is in proper working order, undamaged connector/casing.

[pzr2874]

^^^ When did that get updated ? 15 minutes ago ?

[triphop631]

When we gave them the great idea to update it. We should get the pump cheaper for saving them in legal fees.

Sent from my PC36100 using Tapatalk

[superskaterxes]

lololol @ cpe asking for where to buy $200 pump.

so we cam save you money? and you can up the price another 100?

you boys are fanning this fire with pure oxygen, in the end, its still a fire.......

[OneBAMFpog]

Just a little math here since CP-e has posted that $400 is the going rate for a stock fuel pump. You take out your $400 dollar stock fp, which we can say has depreciated in value but they are going to put new internals in it and sell if for $667. If the stock fp is $400 then they are putting internals in and charging for the warranty for $267. That would make sense. However, you have to send them your core in return. At this point they should reimburse you for the core not for a deposit. I agree if you don't return your core you are out the $667. You should get a return from the $667. But seeing as you send them your core we can say they get a $400 fuel pump for free. This brings us back the the internals and warranty are now costing you $667 in just internals since you swapped your core for another core that was in a different vehicle. If you have 1000 miles on your core you might get one with WAY more miles in it seeing as my core has 20k+ miles. Which means you are paying for a unit with more wear on it but with new internals.

I don't want the CP-e tested core. Don't want to send my core in. I just want a set of your internals. I'll pay the rate on top of the stock fp cost. That'd be about $267. The $395 just appears to be a complete scam to me considering it was $350, then $375, and now $395. This is right on par with the RMM price increase.

Don't mistake this as me bitching about the price. I'm just stating an observation using the numbers you threw out there. $400 (stock fp) + $267 (internals and warranty) - $400 or less (returned core which will be tested) does not = $667.

Sounds to me like the masses are paying extra because you've gotten some bad cores or unreturned cores. Tsk tsk! Correct me if I'm wrong in any of that assumption. But last I checked if I buy something and exchange it for an upgrade you get money off the original price of said upgrade not off an additional deposit. Way to take advantage of the enduser. I doubt anyone read all of this anyway.

[Whiteboy]

Originally Posted by doubleflusher I'm not sure when the site was updated, but here is a copy pasta from the site... "The pain of poor quality lasts long after the joy of a cheap price" Please note that there is a core charge of $395.00. Your original fuel pump must be returned within 45 days of delivery for this $395 to be refunded. We accept MZR HPFP cores for a core refund. The pumps will be tested and inspected upon arrival and must meet spec in order to be accepted. Failed or out of spec pumps do not qualify for a core refund and will not be processed. To ensure a core refund, please check the following: HPFP is an OEM Mazda part. Solenoid and Pump are in factory spec working order, if not – See your Mazda dealer or service center for warranty/repair work. Failed pumps are not accepted. Factory internals, springs and retainers are in the pump – we do not accept pumps that have been tampered with. The pump is not damaged, fittings and threads are clean and undamaged, no stripped screws, cracked hats/retainers. Solenoid is in proper working order, undamaged connector/casing.

They Just updated that...my guess is they did it to cover their asses because we are finally catching onto what they are doing as a company...fucking us over!

[OneBAMFpog]

I'm going to give benefit of the doubt and say that no company is going to take your core back for the full price. That being said I will use a car battery as an example. When you buy a new battery it has a retail price. You pay the retail price and if you turn the core in, whether it's as you buy the replacement or you bring it back within a certain period they give you a core refund that comes off of the retail price. You do not have to pay extra. The core refund should come off the $667. The $395 deposit is charging you for your core that you have already paid for when you bought your car. It kind of appears that CP-e is muscling consumers by literally taking more money than they should. Once again correct me if I'm wrong.

[Amazon]

So can anyone confirm or deny the $200 pump I linked earlier?

[dizzydtrain]

I just called to confirm and it is actually the in-tank fuel pump. The cam shaft driven fuel pump goes for $360ish on that website and the part number is L3K9-13-35ZC.

[Amazon]

kk

Disregard my previous posts then lol

[doubleflusher]

A bunch of whiners in here too.

If you don't like the price, don't buy it.

Nobody is getting screwed over.

[GTISPEED3]

sounds like KMD or Autotech is the way to go

[OneBAMFpog]

Like I said, not whining. I already took care of my fuel pump needs. I was just educating the masses.

[www.cp-e.com]

We'll see you when competition's internals fail - there is more to the pump than just swapping internals and calling it a day.

Just educating the masses.

[OneBAMFpog]

Originally Posted by www.cp-e.com We'll see you when competition's internals fail - there is more to the pump than just swapping internals and calling it a day. Just educating the masses.

Well then riddle me this. What brand internals do you use when you do the swap? If you're going to call my bluff then back it up with facts. I am not bashing your $667 price. I am however, saying that it is ludicrous to charge a deposit of $395. You could easily correct this and charge $1062 for the pump to begin with and say there is a core refund of $395. From appearances you are selling a fuel pump for $667 which includes the cost of the used, upgraded core; new internals; testing; warranty; and everything and then stacking a 395 charge on top in case they don't return their stock core which they already bought with their car. If this is correct and you are indeed charging the consumer so you can buy a new core to replace the one they did not return, then why not hold credit card information and add into the purchase agreement a clause that says something along the lines of, "If you do not return your untampered stock core within 45 days you will be charged a restocking fee of $395." Why charge it up front? Educate me please. I'll gladly buy a CP-e pump when you can justify your reasons for your charges. I know you make good products. I have a CP-e downpipe and RMM. Both I got from vendors at great prices. However, it seems to me that you are taking advantage of the fact you are the only company with an upgraded fuel pump option out on the market.

Will you continue this practice if another company releases a pump that rivals your own but doesn't have the core refund charge? I'm not antagonizing you in any way. I'm just someone that asks a lot of questions when it comes to potentially spending a ton of money. Whether it is for myself or anyone at all.

[Amazon]

Yea guys, I know I added a little whine, but upon finding out I was mistaken concerning the hpfp vs the in tank pump. Look on the flip side, they could waive the core "fee" and require you to send in your fuel pump them to rebuild, rebuild process takes what, 2 weeks? Maybe more, maybe less depending on how busy they are. So you don't have to put up $395, but you get to be without a car for 2 weeks. Essentially, the actual cost is $667.

$300 for the internals
$100 for professional installation
$150 for use of the benching machine - assuring that this pump will go to hell before you bolt it onto your car.
$117 for a lifetime warranty

I'm not sure what internals they use, I've heard they use Autotech, but that's just what I've heard. With the sudden demand from the Mazdaspeed community, Autotech and KMD have been swamped with orders. Naturally, they aren't really worried about competition. Perhaps in time when the flood of orders subside and the market for hpfp internals becomes competative again, we'll see a reduction in internal prices, thus, possibly a reduction in the price of the CP-E hpfp as well.

[www.cp-e.com]

Its all in how you see it.

You can say the cp-e HFPF is 1062$ with a core charge refund of 395$..
Which in the end makes the ACTUAl price of the pump you are getting at 667$.
We tried that and got a bunch of people who were complaining they were buying a 1k pump.. where in reality its 667$


Or you can list it at 667$ and explain the core charge.

One way or another its the same thing. Just depends on who sees things how.. and there is nothing to make a deal about here with that.


As far as pumps themselves - its not just internals. We make our own internals, we do our own machining on both the casings and internals, get the units coated and we do the testing. Everything about our pumps is proprietary to cp-e - with exteme attention and quality control we can provide the lifetime warranty.

This is possible the best part we make - as its the most critical in the whole car - we can afford 0 failure - otherwise we would need to just discontinue.

[pzr2874]

Then can we send in our own pumps to be tested/fixed to CP-e's standards and pay the $667 ?

Makes more sense to me to allow customers to do this as an option <-- That's just me, not my business... just makes sense.

[pzr2874]

Ronald Reagan fucked that all up with his "supply and demand" ponzi scheme back in the 80's.

Nice try though.

Originally Posted by Amazon Yea guys, I know I added a little whine, but upon finding out I was mistaken concerning the hpfp vs the in tank pump. Look on the flip side, they could waive the core "fee" and require you to send in your fuel pump them to rebuild, rebuild process takes what, 2 weeks? Maybe more, maybe less depending on how busy they are. So you don't have to put up $395, but you get to be without a car for 2 weeks. Essentially, the actual cost is $667. $300 for the internals $100 for professional installation $150 for use of the benching machine - assuring that this pump will go to hell before you bolt it onto your car. $117 for a lifetime warranty I'm not sure what internals they use, I've heard they use Autotech, but that's just what I've heard. With the sudden demand from the Mazdaspeed community, Autotech and KMD have been swamped with orders. Naturally, they aren't really worried about competition. Perhaps in time when the flood of orders subside and the market for hpfp internals becomes competative again, we'll see a reduction in internal prices, thus, possibly a reduction in the price of the CP-E hpfp as well.

[www.cp-e.com]

Originally Posted by pzr2874 Then can we send in our own pumps to be tested/fixed to CP-e's standards and pay the $667 ? Makes more sense to me to allow customers to do this as an option <-- That's just me, not my business... just makes sense.

Ideally.. maybe?

Unfortunately we need working pumps.. we dont fix them and then make them flow more.
So that scenario cant work as we are never guaranteed a good core - and while we can just say that the core is bad, offer to send it back, or offer a new pump - its alot of processing back and forth. With the demand for these things - impossible to track.

[ManiacMx3]

All i know is i want a lifetime warranty on a part that could blow my motor up if it fails. So Cp-e was very fast, for a backorder part i received confirmation today, after only ordering it last week, that the sale has been processed and ill have the fuel pump in a few days. My pump has never been tampered with, and has never failed on me, so there should be no issues. I'm excited to get this thing on my car and tuned!

Thanks Cp-e for all you do!

[www.cp-e.com]

Originally Posted by ManiacMx3 All i know is i want a lifetime warranty on a part that could blow my motor up if it fails. So Cp-e was very fast, for a backorder part i received confirmation today, after only ordering it last week, that the sale has been processed and ill have the fuel pump in a few days. My pump has never been tampered with, and has never failed on me, so there should be no issues. I'm excited to get this thing on my car and tuned! Thanks Cp-e for all you do!

Good timing on that! We might have some left in stock from this batch.

Thanks for the support.

[pzr2874]

So what are you guys going to do with the pumps/folks that ppl have sent in and aren't to specs and not in "working order"?

That wording was not on the website before the past day or two.

Not trying to be a dick but c'mon now. These pumps will continue to be in high demand... even more so than the Walbro's or AVO's on other platforms.

[Snyeed]

Thank you PZR.

It says you replace the internals with a set of your own and also do the machining and stuff yourself. Why does the pump have to be in complete working order if your redoing everything?

Do I get any update on my pump status? Or is it if the money never shows up I can assume shit weren't wrong?

Going on 4 months since I sent my stock pump back.......

[triphop631]

Originally Posted by Snyeed Going on 4 months since I sent my stock pump back.......

This is why I am waiting. It should defiantly not take 4 months to get your money back.

Sent from my PC36100 using Tapatalk

[Whiteboy]

CP-E, If my pump fails when I send it 2 you...Do I not get that $395.00 core charge back? And if I don't then in essence I am paying $1k+ for a pump...

[dooderek]

Originally Posted by www.cp-e.com We'll see you when competition's internals fail - there is more to the pump than just swapping internals and calling it a day. Just educating the masses.

orly