Where's the customer service?

[TiGraySpeed6]

I was under the impression they poured their own, so you could try something like the popular 8644K11 and re-use the bolt sleeve

McMaster-Carr


All the different flavors stocked by McMaster-Carr
McMaster-Carr Casting Compounds

[Code Monkey]

@phate; why not try something like this? It is a bit more involved with our mounts but doable, I think, and you can control exactly how hard you want your insert to be.

[Gr8Speed]

Originally Posted by TiGraySpeed6 I was under the impression they poured their own, so you could try something like the popular 8644K11 and re-use the bolt sleeve McMaster-Carr All the different flavors stocked by McMaster-Carr McMaster-Carr Casting Compounds

Not to undermine you, but have you ever made a urethane bushing? It's not as easy as you'd think and a lot of little things can go wrong that make a big difference. Honestly, I think that was Sure's problem. They didn't pay close enough attention to detail. Oh, and Cullen eats penises.

[TiGraySpeed6]

Nope, but I spent the night at a holiday inn express, so, you know, rocket scientist & all that....

Humor aside, I wouldn't make em to sell to anybody else, but would have no problem rolling my own.



.

[phate]

Some quick googling shows energy suspension flange type bushings would be <$10 for a full set. Much cheaper and easier and probably more reliable than making my own.

[eliwwjd]

It's sad to hear that this happened to you. Like a member mentioned here, why do companies have to wait until they are bashed on the forum or on a social network, to start taking responsibility for there actions. I've always had the impression that they make great products but there customer service is thumbs down even at pre-sales. I was going to purchase a TMIC from them but after a while trying to contact them and leaving them a message, it was like more than 2 weeks or so before I was able to get an answer. Hopefully all the responsible personnel have got there act together to straighten out these issues because on the long run, the company it's going to get affected and it's a shame that a company with the potential of CP-E, looses it's credibility.

[Vansquish]

Originally Posted by Downmented ...

Originally Posted by someguy If you're going to correct, at least make sure that your correction is correct.

If you're going to correct the corrections, at least make sure that your correction of the corrections is correct.

Originally Posted by www.cp-e.com We apologize this situation came up and are trying to work with @phate; to rectify this.

[Snip]

Originally Posted by eliwwjd but after a while trying to contact them and leaving them a message, it was like more than 2 weeks or so before I was able to get an answer.

Weird, because I contacted them a couple of times about some information on parts and prices, and I've always had an answer the next day at least (also bare in mind there is over 6 hours of time difference between USA and Europe)

So looking from my experience with them, I find it remarkable these things happen and that one has to involve social media / internet to get their attention.

[Nitr0EngiE]

If Josh adams is still in charge at CP-e than things will never change every time I had a warranty issue he was the one behind fighting all of my warranty claims, the beginning of the conversation always ALWAYS starts with why they dont HAVE to warranty my parts or find a reason why my application of the part was the cause of failure and an hour later they finally agree to fix it while charging me money on something that is supposed to be lifetime warranty.

Josh even went as far as to try and bring me into the fold as a sponsored car which would normally make me tickle but as much as they charge for parts vs the actual performance of the parts and the support I would not trust them to tune my car. at that time it was still CPE standback and Mr Adams was throwing every excuse in the book why the standback is not working correctly and its because I dont have this or that or this flash or that part and that the Standback is the PRIME tuning solutions and then slightly down the road standback is a paper weight and the same Cobb AP they blamed my FP failure on or injector seals on they are pushing those now and no body even knows what a standback is anymore.

I blacklisted their over priced products a long time ago, i mean for fuck sakes 350$ for a fucking CAI that costs them no more than 60-80$ to make in parts and I only bring this up because they fought this pour guy about replacing his vibration isolator a 3$ part CPE was not willing to replace it. All this fine print they pull out their ass when it comes time to warranty anything.

./rant

[Raider]

All you n00bs get off my lawn. Nobody remembers Jordan Gartenhouss. He was there at the beginning and took care of me multiple times.

Nobody remembers that back in the day, there rmm had issues coming apart. They halted sales for eons until their vendor was up to snuff.

That said, all y'all get off my lawn.

[shnouz]

Originally Posted by Raider All you n00bs get off my lawn. Nobody remembers Jordan Gartenhouss. He was there at the beginning and took care of me multiple times. Nobody remembers that back in the day, there rmm had issues coming apart. They halted sales for eons until their vendor was up to snuff. That said, all y'all get off my lawn.

[Nitr0EngiE]

saying that one guy that is no longer there from way ass long ago is hardly grounds to defend the whole company as the issues here are not related

I could fucking stand here right now and say the same shit about Mark Scallan who was the best person for street unit and took care of me 100's of times and did more things for me than I can keep track of, do you think If i start supporting Sure or street unit because of Mark people just gonna "Get off my lawn"? PFFT please....

after Mark left the company went to shit and all the nice things I used to say about street unit ... never again... this is the exact same scenario.

at least when Mark was there any issues that would be were taken care of without question, all warranty issues without question, upgraded and free shipping it was countless

[Raider]

Originally Posted by Nitr0EngiE saying that one guy that is no longer there from way ass long ago is hardly grounds to defend the whole company as the issues here are not related I could fucking stand here right now and say the same shit about Mark Scallan who was the best person for street unit and took care of me 100's of times and did more things for me than I can keep track of, do you think If i start supporting Sure or street unit because of Mark people just gonna "Get off my lawn"? PFFT please.... after Mark left the company went to shit and all the nice things I used to say about street unit ... never again... this is the exact same scenario. at least when Mark was there any issues that would be were taken care of without question, all warranty issues without question, upgraded and free shipping it was countless

Seriously, get off my lawn.

[Nitr0EngiE]

only because your a mod and I fear admin abuse I will leave it be, but I know i speak truth

*departs*

[Raider]

To be fair, I skimmed your post because tl;dr.

[Snip]

I love MSF because of this

[ItsNox]

Originally Posted by Snip I love MSF because of this

Theres no place like home.

[Easter Bunny]

Originally Posted by Nitr0EngiE only because your a mod and I fear admin abuse I will leave it be, but I know i speak truth *departs*

Don't be afraid @Raider; is a big harmless cuddly bear






With a sweet rack

[someguy]

Originally Posted by Nitr0EngiE If Josh adams is still in charge at CP-e than things will never change every time I had a warranty issue he was the one behind fighting all of my warranty claims, the beginning of the conversation always ALWAYS starts with why they dont HAVE to warranty my parts or find a reason why my application of the part was the cause of failure and an hour later they finally agree to fix it while charging me money on something that is supposed to be lifetime warranty. Josh even went as far as to try and bring me into the fold as a sponsored car which would normally make me tickle but as much as they charge for parts vs the actual performance of the parts and the support I would not trust them to tune my car. at that time it was still CPE standback and Mr Adams was throwing every excuse in the book why the standback is not working correctly and its because I dont have this or that or this flash or that part and that the Standback is the PRIME tuning solutions and then slightly down the road standback is a paper weight and the same Cobb AP they blamed my FP failure on or injector seals on they are pushing those now and no body even knows what a standback is anymore. I blacklisted their over priced products a long time ago, i mean for fuck sakes 350$ for a fucking CAI that costs them no more than 60-80$ to make in parts and I only bring this up because they fought this pour guy about replacing his vibration isolator a 3$ part CPE was not willing to replace it. All this fine print they pull out their ass when it comes time to warranty anything. ./rant

That was me with the isolator, you are dead on point. A little $3 part on an item with lifetime warranty that cost me a damn pretty penny to begin with and it's nope, your fault, must be bad motor mounts...all while I'm running a cp-e mount.

Can't believe how many groans I got for that thread lol

[phate]

Not going back in this time around. This one lasted about 20k miles and ~2 seasons of autocross. I suspected it mid season of last year, but didn't have time to mess with it.

[Djohns]

Originally Posted by phate Not going back in this time around. This one lasted about 20k miles and ~2 seasons of autocross. I suspected it mid season of last year, but didn't have time to mess with it.

Jesus Christ that looks like ass. Maybe if you rub @Matt@DamondMotorsports; peepee he would consider making diff mounts.

[shaneski]

Looks like it was used as an anchor in salt water lol.

[sharksinspace]

good ol' cPenis.

[Thor Hammer]

They salt the roads where you live? That mount is hammered.

I recently replaced my diff and fortunately my year old CPE rear diff mount looks good. Aside from the roll pin backing out like yours did in the photo. Thankfully no rust issues here in Cali. I'll be keeping an eye on it now though.

[phate]

Originally Posted by Thor Hammer They salt the roads where you live? That mount is hammered. I recently replaced my diff and fortunately my year old CPE rear diff mount looks good. Aside from the roll pin backing out like yours did in the photo. Thankfully no rust issues here in Cali. I'll be keeping an eye on it now though.

Yes, but the mount looks worse than any part of the car. Their powder coat is a joke.

Sent from my SM-G935V using Tapatalk

[Djohns]

Originally Posted by phate Yes, but the mount looks worse than any part of the car. Their powder coat is a joke. Sent from my SM-G935V using Tapatalk

Probably use the same peeps as JBR.

[phate]

Received the CPE mount back from warranty work. New bushings (the same ones...again...), new paint, but they forgot to put the emblem back on.







Luckily, I got the real fix a few weeks ago:



Spare bushings, too.