Order Status??

[-cj-]

John,

I originally started a really nasty thread but I really don't want to be that problem customer. Especially when you are still working on my order.

I placed a large order with you and expect more than a couple sentences every 2 weeks. Tried calling, only get to Monica and never get called back. I email, now only Monica emails me back. I PM you on here and never get the responses to the actual questions I ask you. I shipped you my housing like you asked, even included a note in there hoping you would read that instead of my PM's... It's been nearly a week and no response or even an acknowledgement that you received the housing, never mind the note.

I don't want to be that problem customer, but if I knew I would have to chase after you to get a reply back, I would never have placed an order with your company...

You can make the greatest product in the world, but if you have horrible customer service, it doesn't matter.......

[Alpha]

Originally Posted by -cj- John, I originally started a really nasty thread but I really don't want to be that problem customer. Especially when you are still working on my order. I placed a large order with you and expect more than a couple sentences every 2 weeks. Tried calling, only get to Monica and never get called back. I email, now only Monica emails me back. I PM you on here and never get the responses to the actual questions I ask you. I shipped you my housing like you asked, even included a note in there hoping you would read that instead of my PM's... It's been nearly a week and no response or even an acknowledgement that you received the housing, never mind the note. I don't want to be that problem customer, but if I knew I would have to chase after you to get a reply back, I would never have placed an order with your company... You can make the greatest product in the world, but if you have horrible customer service, it doesn't matter.......

I hear ya man, John has a lot on his plate and we definitely pay for it.

[hnda etr]

Your best bet is to call in the afternoons, between 1 and 5 ps PST.

If you get Monica or Gina, ask them to put John on the phone.

I talked to John last week, and like Alpha said, John is crazy busy.

If you're under a time crunch, let them know you need your parts asap and they'll try to make it happen.

There are 2 numbers listed for John - the shop and the shop cell, try both - although I've always had more luck with the regular shop line.

Be patient, he'll take care of you. Keep trying the phone -

Phone Call >>>>>> pm's, emails, threads

[Fobio]

best of luck with this Jerry...I definitely feel where you're coming from...who knew spending money can be this trying... =)

can't wait to see your transformation into beast mode!

[m4tic]

Originally Posted by hnda etr Your best bet is to call in the afternoons, between 1 and 5 ps PST. If you get Monica or Gina, ask them to put John on the phone. I talked to John last week, and like Alpha said, John is crazy busy. If you're under a time crunch, let them know you need your parts asap and they'll try to make it happen. There are 2 numbers listed for John - the shop and the shop cell, try both - although I've always had more luck with the regular shop line. Be patient, he'll take care of you. Keep trying the phone - Phone Call >>>>>> pm's, emails, threads

^call john for me... ask him if i can haz shipping?

[hotties-srt4]

Originally Posted by -cj- John, I originally started a really nasty thread but I really don't want to be that problem customer. Especially when you are still working on my order. I placed a large order with you and expect more than a couple sentences every 2 weeks. Tried calling, only get to Monica and never get called back. I email, now only Monica emails me back. I PM you on here and never get the responses to the actual questions I ask you. I shipped you my housing like you asked, even included a note in there hoping you would read that instead of my PM's... It's been nearly a week and no response or even an acknowledgement that you received the housing, never mind the note. I don't want to be that problem customer, but if I knew I would have to chase after you to get a reply back, I would never have placed an order with your company... You can make the greatest product in the world, but if you have horrible customer service, it doesn't matter.......

We are sorry that we can not meet your expectations. John is busy in the shop trying to take care of all our customers. I feel that we have done our best to keep you updated on your order; at this time we cannot meet those expectations, so we have issued a refund and sending your turbo back to you.