Just got my Cobb AP - ATR?

[Yatta]

Originally Posted by Mazdazilla6 Just when Cobb couldn't be less supportive of the platform they do this, SMH. Of all the things to keep on schedule, this is one they should've stayed true to their word with.

I still don’t understand the reasoning for pulling it... if they have a version that works and are developing a new version that requires differing infrastructure/firmware... develop in parallel and leave the existing in place until it is ready. I really like my AP and ATR, but this move has me considering moving off of it.

[g00s3y]

Originally Posted by Yatta I still don’t understand the reasoning for pulling it... if they have a version that works and are developing a new version that requires differing infrastructure/firmware... develop in parallel and leave the existing in place until it is ready. I really like my AP and ATR, but this move has me considering moving off of it.

Because money... Cobb got greedy and wants "full control" over who gets to play with their toys. Anyone can phrase it however they like, in the end it basically comes down to that.

If ATR can still be downloaded, used AP's can still be sold, and people can still tune. Which means Cobb doesn't get to make money off it.

[Yatta]

Originally Posted by g00s3y Because money... Cobb got greedy and wants "full control" over who gets to play with their toys. Anyone can phrase it however they like, in the end it basically comes down to that. If ATR can still be downloaded, used AP's can still be sold, and people can still tune. Which means Cobb doesn't get to make money off it.

It’s just funny that I was considering the purchase of a v3 and this has me holding onto my v2, if/when they push a firmware update that the prevents the use of older ATR (which I suspect would be the next logical move in this checkers game) I will likely be purchasing a competitive product and reselling my downgraded V2 with a copy of ATR.

[Mazdazilla6]

I have ZERO regrets dropping ATR and my AP.

[LowFlyin]

So what are people switching over to ? I have a v2 currently and was looking into v3s, but, I'm holding off as well.

Sent from my LG-H820 using Tapatalk

[g00s3y]

Originally Posted by LowFlyin So what are people switching over to ? I have a v2 currently and was looking into v3s, but, I'm holding off as well. Sent from my LG-H820 using Tapatalk

VersaTuner.

[LowFlyin]

Originally Posted by g00s3y VersaTuner.

That's what I figured. It does look appealing .

Sent from my LG-H820 using Tapatalk

[Yatta]

Just curious, OP, have you asked the person who sold the AP to you if they downloaded ATR? its keyed to the serial of the AP; if they did, it will work.

[tmaiorca]

Originally Posted by Yatta Just curious, OP, have you asked the person who sold the AP to you if they downloaded ATR? its keyed to the serial of the AP; if they did, it will work.

Yep, I actually got it from him this past week. Took a while to get in contact, but he still had the install file!

Been working great since

[Yatta]

Originally Posted by tmaiorca Yep, I actually got it from him this past week. Took a while to get in contact, but he still had the install file! Been working great since

Since seeing this mess; I’ve put ATR/install on a cheap USB stick and it is in with the AP...

[TiGraySpeed6]

I've got my installed directory copied as well as the original install file from Cobb on an external hdd and in the cloud.

Don't know what's coming, so making damn sure I don't lose what I have now.... Even blocking ATR from the Internet if it turns out that Cobb decides to push a kill switch of some sort...

[Arab]

Fuck I wish I would've seen this thread before doing the v2 to v3 upgrade, already went thru uninstalling my v2 and packaging it and installing my v3 that came in yesterday. So I pretty much have a $650 paperweight and a shit tune on my car that won't idle over 10 seconds(no corn on OTS maps and my tank is full). Did the v2 to v3 map conversion request and come to find out they're closed weekends, I don't have a battery charger and after the long ass uninstall/install I'm not entirely sure my 6 year old battery can handle going back to my v2 since I'm sure 3 starts with under 10 second run times probably drained it more. Now to go to work since I've missed half my shift and my friend just got off and can give me a ride now. I wish I had weekends off and products the price of yours, it must be nice.

For future notice: At $650 each you can easily afford to package these with a 512mb flash drive that includes ATR with the new license.ini file and AP manager. This would reduce the load on your support email and make a ton of people's lives easier, including COBB staff and anyone who buys an AP. It sucks to wait for an email on something you just paid for that's supposed to be an upgrade and renders the vehicle useless(in my case at least), I feel like I just bought a phone from the flea market with a blacklisted IMEI.

[g00s3y]

Hit up Cobb, they "said" they would still help people out if absolutely needed. And since you went through their upgrade program and they have all your money, shouldn't be any reason for them not to provide you with your legal copy of atr.

If they don't, that would basically show how little of a shit they give about the mazdaspeed platform or their customers anymore.

[Arab]

I did the support request, just waiting for a response. Reading that people aren't getting ATR just bothered me since I expect it with the AP when I buy it.

My fix til they respond will be jumper cables hooked to a friend's truck while I uninstall the v3 and reinstall the v2, hopefully the truck doesn't run out of gas or something stupid.

Sent from my SAMSUNG-SM-G935A using Tapatalk

[blackms3_71]

Originally Posted by Arab I did the support request, just waiting for a response. Reading that people aren't getting ATR just bothered me since I expect it with the AP when I buy it. My fix til they respond will be jumper cables hooked to a friend's truck while I uninstall the v3 and reinstall the v2, hopefully the truck doesn't run out of gas or something stupid. Sent from my SAMSUNG-SM-G935A using Tapatalk

Wth? It takes long but not that lonng.

[Arab]

Originally Posted by blackms3_71 Wth? It takes long but not that lonng.

I know it's just my luck it'd die and brick my ecu, not risking that. I usually work about 30 hours between Friday and Sunday and I gotta do payroll tonight so my employees get paid Monday so just being extra cautious, Murphy's law owns me lol

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[Raz]

I put my 3.5" MAF housing in yesterday, new laptop, go to the website to download ATR - no links - wtf? Find the comments, and this thread - wtf. Luckily I had ATR installed on my home PC, was able to remote desktop to it, copy the program files and export the registry keys pertaining to the software and get it running on my laptop! no installer files needed, and I checked, my ptms are still locked just to my AP v2. Ridiculous that they would limit our abilities to download even the old software, that is beyond uncool, they are getting a phone call tomorrow morning.

[Caldazar]

also in the same boat. not cool Cobb. no reason we can't still have the old version until the new one comes out.

my old laptop died, and now I cannot tune my own car.

I have left a message on their facebook site requesting a file.

I have a car running on an unfinished tune. its driveable but not really and we have a road trip coming up. The car needs to be driveable.

stocking it out is not an answer as I am not even sure if I have the factory boost control solenoid, nor do I want to do it and then upgrade it again later on.

[MD1032]

Originally Posted by Caldazar also in the same boat. not cool Cobb. no reason we can't still have the old version until the new one comes out. my old laptop died, and now I cannot tune my own car. I have left a message on their facebook site requesting a file. I have a car running on an unfinished tune. its driveable but not really and we have a road trip coming up. The car needs to be driveable. stocking it out is not an answer as I am not even sure if I have the factory boost control solenoid, nor do I want to do it and then upgrade it again later on.

If you didn't throw the dead laptop out yet, I can probably find a way to recover your ATR files from the hard drive. Or you can do it yourself, just pop it out and plug it into a computer using an adapter of your choice and navigate to the appropriate folder.

[LowFlyin]

Can somebody explain to me what files I need to backup my atr? I want to put it on a usb

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[KiwiFlavor]

Originally Posted by LowFlyin Can somebody explain to me what files I need to backup my atr? I want to put it on a usb Sent from my LG-H820 using Tapatalk

Backup the installer file.

[MD1032]

I just zip and copy the whole ATR folder containing the .exe and everything and move that from computer to computer. I lost my installer file a while ago but luckily you don't need it.

[Caldazar]

Originally Posted by MD1032 If you didn't throw the dead laptop out yet, I can probably find a way to recover your ATR files from the hard drive. Or you can do it yourself, just pop it out and plug it into a computer using an adapter of your choice and navigate to the appropriate folder.

data was corrupt. found some good software, and was able to recover the file, but now I am having tons of trouble making it work with windows 10 on my new laptop.

Windows finds the accesport, but AP manager says its not connected, and ATR won't find it on its install.

FFS Cobb...

oh and about them helping out if a guy really needs it? yea, not so much. I did numerous facebook posts and emails with them, and I basically got told that I was out of luck if I couldn't fix it on my end.

The reason I bought this tuner was because of ATR and its usage.

[MD1032]

It sounds like you're just missing the driver for the AP. Let me see if I can find that later tonight or tomorrow and post it up.

[g00s3y]

Originally Posted by Caldazar data was corrupt. found some good software, and was able to recover the file, but now I am having tons of trouble making it work with windows 10 on my new laptop. Windows finds the accesport, but AP manager says its not connected, and ATR won't find it on its install. FFS Cobb... oh and about them helping out if a guy really needs it? yea, not so much. I did numerous facebook posts and emails with them, and I basically got told that I was out of luck if I couldn't fix it on my end. The reason I bought this tuner was because of ATR and its usage.

Originally Posted by MD1032 It sounds like you're just missing the driver for the AP. Let me see if I can find that later tonight or tomorrow and post it up.

Here is the ATR folder with all the files in it, not sure what one you need, it's from a 2011 ATR. Let me know if that works for you.

https://drive.google.com/drive/folde...Vk?usp=sharing

[Caldazar]

thanks to both of you for your help. I appreciate it. I didn't see that you had posted, or I would have thanked you and let you know what was happening sooner. my bad.

now, that said, g00s3y, I have a MS6, not a Gen2 MS3, I suspect something would have an issue. Also, your .ini will probably be tied to your AP, no?

Plus, now I can't find those files that I originally found. again. FFS...

[g00s3y]

Originally Posted by Caldazar thanks to both of you for your help. I appreciate it. I didn't see that you had posted, or I would have thanked you and let you know what was happening sooner. my bad. now, that said, g00s3y, I have a MS6, not a Gen2 MS3, I suspect something would have an issue. Also, your .ini will probably be tied to your AP, no? Plus, now I can't find those files that I originally found. again. FFS...

The win10 problem you are having might be because you have an older "old atr" install file. I remember Cobb had to update it when win8/win10 came out because it would no longer detect the AP when installing, so they had to release a new driver/software bundle.

Maybe try just downloading the AP Manager, installing that first, then try installing ATR.

[Cobb Tuning]

Hey folks. It's Mike here from COBB. Just in case you haven't already seen, I wanted to add some related links and info to this thread.

If you read the following page from last summer carefully, my hope is the situation will become more clear. I'm sorry I can't elaborate further, but once training and the tuning/emissions test were ready to release, we were able to make software available again. Nobody at COBB wanted or wants to take software away from you guys.

COBB Tuning ? Accesstuner Updates : Where did ATR Go!?


Since it has come up repeatedly and there seems to be a misunderstanding from those who haven't taken advantage of the new training program, COBB makes $0 on the training course and software. Software is still free, and the training required for those wishing to custom tune their car rather than using a free OTS file or getting a map from a Protuner, is offered by and paid direct to EFI U. COBB invested significantly to make the training and Accesstuner software possible, because we love our DIY customers and wanted to continue offering Accesstuner, but we do not profit from it.


Here's the link to get Mazdaspeed Accesstuner:
COBB Tuning ? Mazdaspeed Accesstuner Now Available


We appreciate your understanding and we'll have some other updates for you guys in the near future which I'm confident you'll like!

Mike @ COBB

[sharksinspace]

I don't think WHO the fee is paid to has much bearing on the gripes about the course being a new requirement.

[WetzMS3]

He is addressing the perception that this new program was a money grab by Cobb.

I suppose that brings us to a new question then. Why was it alright and standard for years for customers to have open access without training, but now training is required?

I'm sure the answer won't appease any of us, and in the end doesn't really matter, just like it doesn't matter who profits from this new required training.

[sharksinspace]

Fair point. I don't think it's a money grab, myself, so I suppose I neglected to consider his statement from that standpoint.

Your question is the heart of the matter, in my opinion. What changed that a training course is now considered an appropriate requirement when it wasn't previously a concern? I'm sure disclaimers to, and waivers from, users have been and can continue to be considered enough to protect them from liability in the event that someone blows their engine after fiddling with the tune...perhaps that's where people are getting the money grab perception from; it's an easy assumption to make, accurate or not, that if liability isn't a concern, Cobb must be seeing some income from the course fees. It ultimately doesn't matter, you're right, but I think it's fair for us as consumers to ask for an explanation.

[xfeejayx]

Got big enough for someone to notice is likely all it is.

Waivers can get them off from having to pay for a blown engine, but lawyer-speak isn't going to get you away from Feds coming at you for knowingly selling "defeat devices" to the uneducated general public. If you've gone through training, there can be an argument that you aren't unknowing general public.

I don't know that is actually the case here, but they're conducting themselves in a manner that indicates it is.
@Cobb Tuning; Sorry if it's been asked. If you've taken a higher level course at EFI or elsewhere, does that qualify you for getting ATR? Or is the Cobb specific EFI U course a requirement?

[Caldazar]

I also would like to know about those of us who have equal or more training to that basic course. As I asked earlier, with no reply. I have a Red Seal automotive tech certification and have been a professional tech for many years. that course is clearly an introductory course. I have paid my dues and don't want to pay again for that knowledge. As I said before I will pay for the Cobb part ($50) but not the other part.

[Cobb Tuning]

Originally Posted by xfeejayx Got big enough for someone to notice is likely all it is. Waivers can get them off from having to pay for a blown engine, but lawyer-speak isn't going to get you away from Feds coming at you for knowingly selling "defeat devices" to the uneducated general public. If you've gone through training, there can be an argument that you aren't unknowing general public. I don't know that is actually the case here, but they're conducting themselves in a manner that indicates it is. @Cobb Tuning; Sorry if it's been asked. If you've taken a higher level course at EFI or elsewhere, does that qualify you for getting ATR? Or is the Cobb specific EFI U course a requirement?

We appreciate your understanding.

Fair question on the course! We're not aware of any other course that covers basics of EFI tuning, emissions related information and concerns, and Mazda platform and COBB software specific information, so we worked with EFI U to put something together. We decided a basic knowledge of all these subjects was necessary to more safely and responsibly use our custom tuning software. Granted people can still make calibration errors that cause damage or other concerns, but with this course we know we've laid a foundation for success and the knowledge to use the product responsibly.

EFI U offers a really good intro to EFI course, which is included in the required course, but there are certainly other EFI basics courses. Please keep in mind that's just one part of this more comprehensive course, and we are requiring knowledge of all the topics I've mentioned to use the product.

@Caldazar I hope that answers your question as well.

I understand some of you feel you already have most of the knowledge in the course, but some of the info while not new, and available via state and federal environmental websites, has been overlooked by some. If you've been following the news over the last year or two you've seen a change in enforcement. We require the course so we know customers know how to responsibly use the product. The ability of companies to offer tuning products in the future, and customers to continue enjoying their car hobby, depends on responsible customer use. We're in this together folks.

Mike @ COBB

[Caldazar]

I appreciate the answer, however, I guarantee that the Canadian Red Seal system(needed to work professionally in the field) covers WAY more than that simple EFI U course. I have taken dozens of other 2-24 hour courses as well, several times a year since certification. It is a different system up here. We are held accountable for these courses as well, and need to more than pass them in order to continue in our jobs and/or advance.

Again I will take the Cobb add on part($50 worth) to appease whatever needs to be appeased there, but paying again for something I have paid literally 10's of thousands of dollars for and decades of experience to obtain is not only a waste of my time and money, but frankly a slap in the face.

And, I am not even asking for the new software, just to be able to download the software that I have already paid for and have been using. That is all I want. I don't see how this is even an issue. I paid for the software, its still available, and I just want access to it.

[Cobb Tuning]

Originally Posted by Caldazar I appreciate the answer, however, I guarantee that the Canadian Red Seal system(needed to work professionally in the field) covers WAY more than that simple EFI U course. I have taken dozens of other 2-24 hour courses as well, several times a year since certification. It is a different system up here. We are held accountable for these courses as well, and need to more than pass them in order to continue in our jobs and/or advance. Again I will take the Cobb add on part($50 worth) to appease whatever needs to be appeased there, but paying again for something I have paid literally 10's of thousands of dollars for and decades of experience to obtain is not only a waste of my time and money, but frankly a slap in the face. And, I am not even asking for the new software, just to be able to download the software that I have already paid for and have been using. That is all I want. I don't see how this is even an issue. I paid for the software, its still available, and I just want access to it.

Caldazar I'm sorry you're frustrated. However, nobody has paid for COBB's free Mazda tuning software. If you choose to take the required course we'd love to offer you access to the software. If not, we can't.

We made sure the training/certification from EFI U was inexpensive and extremely easy/convenient to access since you can do it from anywhere you have internet access, at any time. The course can't be split up and as I've explained it's the only course covering all the material.

Mike @ COBB

[TiGraySpeed6]

so, "free-ish" then... with an asterisk (free*) and a explanatory note in fine print at the bottom of the page.

Y'all know your spin control is abhorrent, right?

[Caldazar]

yep, its clear now.

I would think it would have gone over much better if they would have just said a few months ago that it will be going to a paid usage model. Told us painly. we would have bitched, but been ok with it as its their business. This is kind of backhanded.

Tell us that we will not be able to access the new software without paying for it, but tell us to make sure we have copies of the old software as it will still work and not be neutered, but will no longer be available after a certain date.

truth, openness and honesty go a long way.

[mituc]

Originally Posted by Cobb Tuning We appreciate your understanding.

Well, that's where you're wrong again, people don't really understand you, Cobb.

[El Beaner]

Well in a way we did pay for the software.

When you look at the cost of an AP for a similar vehicle (The Focus ST) their AP V3 was(and still is) $500 and they were required to pay $150 for ATR (prior to this whole debacle).

Then the MS3 AP V3 was(before the ST came out and still is) $650 and came with ATR for "free"

If memory serves right, the Subies were the same as the MS3 - $650 AP and "free" ATR

The whole thing is you have a record of those of us who requested ATR prior to your new "training" and should have grandfathered us in and given access to ATR files as needed (if not the new ATR the previous older versions we already had received).